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Okta is seeking a Global Partner Program Operations Manager to lead partner program strategy and execution across the Asia-Pacific and Japan (APJ) region. This role sits within the Global Partner Program team, which builds the strategy, tools, and operational infrastructure that empower partners to build thriving, high-growth Okta practices.
You will own the localization and continuous evolution of the Global Partner Program for APJ, serving as the ultimate regional owner for program adoption, friction removal, and execution. This is a high-bias-for-action role that thrives in ambiguity, moves fast, dives deep into data, and takes full accountability for unblocking partners and internal teams.
Key Responsibilities:
- Regional Strategy & Adaptation: Own localization and evolution of the Global Partner Program for APJ. Build direct feedback loops with APJ field teams and partners to identify market gaps, operational friction, and growth opportunities, translating insights into rapid, high-impact program improvements.
- End-to-End Execution & Change Management: Drive high-velocity partner initiatives that directly impact partner productivity and top-line revenue across APJ. Own readiness, launch timing, stakeholder alignment, and change adoption for all regional program releases.
- Enablement & Operational Rhythms: Write clear, accessible partner resources including incentives guides and playbook updates. Drive key operational rhythms such as Partner Advisory Boards, onboarding workflows, and partner communications.
- Data-Driven Optimization: Define and track KPIs across ROI, compliance, and partner-driven revenue. Use analytical tools to uncover insights, identify performance bottlenecks, and make data-backed program decisions.
- Cross-Functional Ownership: Act as connective tissue between Sales, Marketing, Product, and Legal to ensure partner programs drive core business priorities. Collaborate globally to capture, refine, and deploy partner productivity playbooks at scale.
- Resource & Incentive Management: Manage program investments including Market Development Funds (MDF) allocations and incentive payouts, maximizing returns on every dollar spent.
Requirements:
- 3–6 years of partner program or operations experience, ideally within fast-growing tech/SaaS environments
- Proven track record of managing complex, moving initiatives from strategy to execution without waiting for step-by-step direction
- Strong ability to write concise, easy-to-understand program documentation, partner guides, and executive updates
- Comfortable digging into metrics, finding signals in data, and translating raw numbers into strategic action items
- Excellent judgment and ability to break down complex cross-functional challenges to build simple, scalable solutions
- Exceptional communication skills with ability to align, influence, and unblock cross-functional partners at all levels
- Experience with Salesforce (SFDC), Partner Relationship Management (PRM) platforms (e.g., Impartner), Google Workspace, and Tableau or similar analytics/BI platforms
