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TRM Labs is an AI-powered intelligence platform helping public and private sector agencies investigate and disrupt crime, particularly crypto-enabled fraud and illicit activity. As a Global Investigator on the triage team, you will serve as the first line of operational defense in a fast-moving crypto disruption pipeline.
Key Responsibilities:
- Process inbound complaint data and validate outputs from TRM's AI investigation platform, handling hundreds of dispositions per week
- Route cases into investigative pipelines that result in frozen scam proceeds and seized assets
- Make disposition decisions that determine whether complaints become freezes, takedowns, recovery handoffs, legal-process drafts, victim notifications, or closures
- Catch AI errors before they propagate downstream, including false positives, merged syndicates, and misclassified scam patterns
- Enrich complaint data using a stack of 40+ commercial data-source integrations
- Own clean shift handoffs to maintain continuity in the around-the-clock operation, providing EMEA-hours coverage
- Collaborate with global teammates on time-sensitive handoffs, enabling near follow-the-sun coverage
- Participate in formal on-call rotation for high-priority events (hacks, law-enforcement support, time-sensitive matters), typically weekly with occasional weekend coverage
Work Environment:
You will work standard business hours in your local time zone within the APAC region. The role operates in a fast-paced, fluid environment where scope and emphasis may shift quarterly. TRM emphasizes speed, high ownership, clarity, and impact. The company expects adaptability, creative problem-solving, and comfort with ambiguity. This is an intense, mission-driven environment where priorities change quickly and personal accountability is paramount.
Team Context:
The triage team blends seasoned investigators with rising talent. You will sit alongside experienced crypto tracers and intelligence-trained individual contributors, with the role designed to accelerate your development into deep crypto expertise.
Requirements:
- 1–3 years of investigative or analytical experience in the private or public sector
- Strong AI fluency: comfort using AI tools as a daily co-pilot, plus judgment to recognize when they are wrong
- Excitement to deepen blockchain analysis skills
- Comfort operating in fast-paced, fluid environments with shifting priorities
- Strong written and verbal communication skills
- Baseline expectation of applied AI fluency (top 10% of operators in your function in how you apply AI to accelerate workflows, structure problems, improve output quality, and increase speed and leverage)
