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Rippling is hiring a Global Customer Revenue Strategy & Operations Manager to lead critical customer sales strategy, operations, and reporting for the Implementation (IM) organization. This role sits at the intersection of post-sales operations and strategic business planning, supporting the design and execution of Rippling's Implementation business strategy while monitoring performance and reporting outcomes to senior leadership.
Key Responsibilities:
• Act as a strategic business partner to CX and Sales Leadership, owning the operational cadence of the business and coordinating with revenue operations teammates on systems and process improvements.
• Own the financial model and capacity plan for the 750+ person IM organization. Lead the development of detailed strategic and operational plans, ensuring modeling evolves with business needs and driving plan operationalization.
• Design and implement data capture strategies to improve operational efficiency. Manage operational business models that track to plan performance and maintain/improve team segmentation models.
• Own the bi-weekly IM Workload forecasting process, leading weekly calls and overseeing forecasting performance and accuracy improvements.
• Own monthly IM MBR (Management Business Review) reporting. Build and share materials with executive leadership, surfacing quantified and actionable insights. Design and build analytics to measure KPIs.
• Provide ad-hoc analysis and project support, developing deep understanding of Rippling's customer business to inform recommendations to leadership.
• Partner cross-functionally on annual planning components including modeling, target setting, and reporting. Collaborate with sales, marketing, and customer experience teams to manage business performance.
The role is based in San Francisco and requires in-office presence 3 days per week. This is a high-visibility position in a rapidly growing sales organization at a fast-paced, multi-product SaaS company.
Requirements:
• 3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy, Sales Analytics, or related fields
• Strong Excel and financial modeling skills (required)
• SQL and BI tool experience required; Salesforce experience is a nice-to-have
• Strong analytical, modeling, and conceptual problem-solving skills with ability to work with large data sets
• Proactive self-starter with direct experience driving projects that deliver measurable impact to GTM teams
• Ability to work with high degree of autonomy in fast-moving startup or hyper-growth environment
• Excellent written and verbal communication skills
• Experience driving cross-functional initiatives with speed and efficiency
• Excellent cross-functional stakeholder management
• Strong Microsoft Excel / Google G-Sheets skills; familiarity with BI tools (Tableau, Mode)
