SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Azul is seeking a Global Channel Operations Manager to join the Global Revenue Operations team, reporting to the Vice President of Revenue Operations. This role manages the programs and infrastructure supporting Azul's global channel ecosystem, including a two-tier channel model spanning distributors and resellers.
Key Responsibilities:
- Provide day-to-day operational support to the VP of Global Channel Sales and the Azul Channel Team
- Own and manage the Channel Partner Program, including partner onboarding, compliance, and resource coordination
- Administer partner rebates, referral fees, and Market Development Funds (MDF) programs with payment tracking and processing
- Manage the Partner Relationship Management (PRM) platform (Impartner), partner portal, and vendor relationships
- Manage partner data in Salesforce.com, including deal registration processes and channel reporting/dashboards
- Provide regular reporting (weekly, monthly, quarterly) on partner sales and ecosystem performance
- Develop, publish, and maintain partner training content in PRM; manage certification data and compliance
- Administer partner-facing content platforms (Highspot or equivalent) including deal registration guides, price books, and program documentation
- Manage partner contracting using e-signature/contract lifecycle tools (e.g., DocuSign)
- Own the partner support ticketing queue (e.g., Jira Service Management), triaging and resolving partner issues
- Support Alliance/Marketplace operations (AWS, GCP) including listing maintenance and cross-team coordination
- Partner with Channel Sales leadership and cross-functional teams (Finance, Marketing, Legal) to implement and improve the Partner Program, including compliance monitoring and incentive design
Requirements:
- 5+ years in Sales Operations, Channel Operations, or Channel Management
- Demonstrated expertise providing sales support to multiple organizational levels and within partner/distribution environments
- Proven experience managing partner programs
- Undergraduate degree (preferred)
- Experience administering PRM/partner portal platforms (e.g., Impartner), Salesforce.com, and contract/e-signature tools (e.g., DocuSign)
- Experience with partner enablement or sales content platforms (e.g., Highspot); ideally business intelligence/reporting tools (e.g., Qlik) and commission/incentive platforms (e.g., CaptivateIQ)
- Strong written and verbal communication skills with ability to articulate business value and practices
- Organized, detail-oriented, and process-focused
- Self-starter with leadership capability and ability to work effectively in team environments
- Ability to manage multiple tasks, use sound judgment resolving complex issues, and coordinate cross-departmental resources
