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Salary: USD 350,000 - 400,000 / annual
Ketryx is an AI software platform enabling healthcare and life sciences companies to accelerate regulated product development from years to weeks. The company's AI removes compliance friction and dissolves the historical tradeoff between innovation and regulatory compliance, allowing regulated industries to innovate at modern software pace. Backed by Lightspeed Ventures with founders from Amgen (Head of AI) and Wolfram Cloud (CTO), Ketryx already powers several top MedTech companies and is expanding into automotive, aerospace, and energy sectors.
You will own and grow Ketryx's most important enterprise relationships with MedTech and life sciences leaders. As the primary point of contact for a portfolio of largest global accounts, you are responsible for retention, expansion, and developing long-term multi-year partnerships. This is commercial ownership, not a support role.
Key responsibilities include: owning expansion outcomes across global enterprise accounts with net revenue retention as a core metric; building and maintaining multi-threaded relationships with economic buyers, quality/regulatory stakeholders, and end users; identifying and running expansion opportunities as customers extend Ketryx to new teams, business units, or product lines; partnering with Delivery, Success, and Support teams to ensure accounts realize value and risks surface early; developing account plans mapping stakeholders, whitespace, and renewal timelines; representing customer voice internally with Product and Engineering on roadmap input; navigating complexity of global multi-region accounts with different buying committees, budget cycles, and regulatory contexts; and ramping quickly in a high-growth startup environment.
You will be the voice of the customer internally and voice of Ketryx externally across time zones, business units, and geographies. The role offers ownership of a portfolio of the world's most sophisticated MedTech and life sciences organizations, a seat at the table shaping how a growth-stage startup builds its account management function, mentorship from experienced GTM leaders, and the mission of deepening customer relationships that directly enable more patients to benefit from safer products delivered faster.
REQUIREMENTS:
- 8+ years of B2B SaaS sales experience with consistent track record of exceeding quotas of $2M+
- Proven track record managing and growing complex, multi-stakeholder enterprise accounts
- Ability to grasp extremely complex technical and regulatory concepts quickly
- Strong written and verbal communication, presentation, and interpersonal skills with ability to engage senior decision makers
- Results-oriented mindset with track record of meeting or exceeding retention/expansion targets
- Strong organizational skills and habits; comfortable owning portfolio of accounts across regions and time zones
- Proactive mindset, eager and open to learn and grow in fast-paced startup environment
- Passion for healthcare technology and ability to connect with leaders in medical device industry
PREFERRED:
- Previous experience in startup environment
- Background in Engineering, Life Sciences, or other regulated industry
- Experience managing global or multinational enterprise accounts across multiple regions
- Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software/quality standards
