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Salary: USD 80,000 - 100,000 / annual
Blank Street is seeking a General Manager for their West Hollywood location. In this role, you will be the driving force behind store operations and team leadership, with primary responsibility for hiring, coaching, and developing a high-performing team of baristas and shift leads. You'll create an environment where team members feel supported, motivated, and empowered to deliver exceptional customer experiences.
You will own four key areas:
1. Uphold Hospitality Standards: Build systems, behaviors, and processes that set your team up for success. Coach your team to execute on hospitality standards, lead by example (including working behind the bar when needed), monitor standards daily, and build a community of regulars through exceptional service.
2. Run a Tight P&L: Track store sales against targets, understand performance drivers, and activate operational levers to maximize potential. Execute labor targets set by your Operating Manager and build schedules accordingly. Manage inventory ordering, receiving, counting, and waste management.
3. Build an A-Team: Recruit well-rounded, high-functioning team members. Own the onboarding journey for new hires, including pairing with trainers and monitoring training execution. Develop baristas and shift leads into future leaders through training pathways, feedback, 1:1s, and coaching. Create a fun, high-performing culture focused on retention.
4. Plan & Operate Strategically: Digest store KPIs weekly, identify opportunities and priorities, and translate them into clear actions. Create weekly and quarterly plans for your store. Roll out new initiatives (menu launches, tech tools) with clear communication and hands-on training. Manage time intentionally to balance immediate needs with longer-term priorities.
You'll work full-time, 45-50 hours per week across 5 days, including your store's two busiest days each week (typically Friday, Saturday, or Sunday).
Requirements:
- 4+ years of experience managing and leading single-store operations in high-growth hospitality or consumer brands
- Experience hiring, developing, and managing hospitality teams
- Experience managing inventory and supply chain ordering
- Experience working in a unionized environment is a plus
- Strong passion for hospitality and creating exceptional customer and employee experiences
- Strong people leadership skills with ability to hire, develop, and coach
- Operationally minded with understanding of running high-performing stores
- Confident decision-maker who can manage multiple priorities in fast-paced environments
- Excellent communicator who builds strong relationships and aligns teams
- Strong knowledge of specialty coffee, espresso, and equipment with commitment to product quality
