SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Uber is seeking an experienced General Manager to lead the Delivery business in South Africa, spanning Restaurants and Retail/Grocery operations. This is an end-to-end business leadership role with responsibility for setting South Africa strategy, owning business performance, driving sustainable growth, and leading the local organization. South Africa represents a significant market for Uber, with the Restaurants business alone representing approximately $200M in marketplace value.
Key Responsibilities:
- Own overall strategy and performance of Uber's South Africa Delivery business across Restaurants and Retail/Grocery segments
- Take end-to-end accountability for growth, marketplace performance, revenue, profitability, operational execution, customer experience, and long-term business health
- Develop a clear multi-year strategy while translating it into measurable priorities, operating plans, and execution roadmaps
- Lead, develop, and hold accountable a high-performing local leadership team across commercial, operations, strategy, and other key functions
- Stay close to business details using data, customer insights, and operational signals to identify problems, diagnose root causes, and drive action
- Balance the needs of a multi-sided marketplace across consumers, merchants, retailers, and couriers with thoughtful trade-offs
- Build and deepen relationships with major restaurant groups, retailers, grocery partners, and strategic commercial partners
- Identify new growth opportunities across the broader Delivery ecosystem and determine investment priorities
- Own financial planning and business performance, including forecasting, investment decisions, resource allocation, and progress against key metrics
- Understand competitive landscape and ensure Uber develops differentiated propositions for consumers and partners in South Africa
- Partner effectively across Uber's regional and global organization including Product, Operations, Finance, Marketing, Legal, Policy, People, and Technology
- Influence priorities and deliver outcomes in a highly matrixed global organization
- Represent Uber externally with senior commercial partners, industry stakeholders, regulators, and relevant organizations
- Build a strong leadership bench and develop future leaders within the South Africa organization
- Lead the business through change while creating clarity, accountability, and confidence for the local team
The role is based in Johannesburg and requires regular in-office presence, including Tuesday through Thursday.
Requirements:
- Significant senior leadership experience with responsibility for a business, market, P&L, or large multi-functional organization
- Demonstrated experience owning commercial and operational performance with ability to move between strategy and detailed execution
- Strong financial and business acumen, including experience managing a P&L, setting investment priorities, and making trade-offs across growth and profitability
- Proven experience leading leaders and managers, building high-performing teams, and developing senior talent
- Strong analytical capability and track record of using data to diagnose business problems and make decisions
- Demonstrated ability to operate close to business details while maintaining broader strategic perspective
- Strong commercial instincts and experience developing partnerships, negotiating with senior stakeholders, and creating sustainable growth
- Experience operating in complex, matrixed organizations and influencing outcomes without relying solely on direct authority
- Strong knowledge of the South African business environment, consumer landscape, and competitive dynamics
- Excellent executive communication and stakeholder-management skills
- High ownership, sound judgment, resilience, and comfort operating in a fast-moving environment
- Bachelor's degree or equivalent relevant experience
Preferred Qualifications:
- Leadership experience within marketplaces, e-commerce, consumer technology, retail/grocery, logistics, on-demand services, or another complex consumer business
- Experience operating a multi-sided marketplace involving consumers, commercial partners, and supply or logistics networks
- Experience across both 0-to-1 business building and scaling established businesses
- Experience leading through significant growth, transformation, or organizational change
- Experience working across regional and global teams while maintaining clear accountability for local market outcomes
- Established networks across South African technology, retail, consumer, commercial, or related industries
- Experience representing a business with senior external stakeholders, including large enterprise partners and government or regulatory bodies
