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Salary: CAD 190,000 - 230,000 / annual
Vidyard is seeking an Enterprise Account Manager to join its post-sales customer team. You will own a portfolio of top-tier Enterprise accounts primed for expansion and be responsible for growing revenue through expansion, cross-sell, and strategic adoption initiatives. Reporting to the Senior Manager of Account Management, you'll run end-to-end renewals for Vidyard's largest Enterprise customers, acting as a trusted advisor to senior stakeholders and building multi-threaded relationships across complex organizations.
Key responsibilities include: owning a book of Enterprise accounts and driving expansion and cross-sell outcomes while maintaining strong retention; building and executing structured account plans that connect customer goals, value realization, and product usage to expansion strategy with executive alignment; creating expansion pipelines through consistent prospecting, stakeholder mapping, and cross-team plays; leading end-to-end renewal execution from discovery through negotiation and close; partnering with Customer Success Managers and cross-functional teams to align on priorities and drive consistent execution; and forecasting accurately with strong deal hygiene and data-informed pipeline management.
You will collaborate closely with Customer Success partners to ensure seamless customer experience across adoption, planning, and commercial execution. This role requires strong forecasting discipline, crisp executive communication, and comfort navigating ambiguity while maintaining momentum across multiple accounts.
Required qualifications: 5+ years in SaaS Account Management, Customer Success, or Sales with proven outcomes in expansion and cross-sell; demonstrated success in Enterprise, multi-stakeholder environments with executive alignment and procurement experience; strong value-based discovery skills and ability to translate business goals into commercial paths; comfort owning end-to-end commercial cycles within existing books with growth-oriented renewals; high organizational skills with forecasting discipline and clean pipeline hygiene; collaborative approach that builds trust across post-sales and cross-functional teams; and ability to thrive in ambiguity while prioritizing and maintaining momentum.
Vidyard empowers sales representatives to perform like top performers through personalized video outreach at scale, using AI Avatars and Video Messages to help reps break through noise, engage high-intent prospects, and accelerate deal velocity.
