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True Link Financial is a profitable, mission-driven fintech company serving people whose needs go unmet by traditional financial institutions—including people with disabilities, older adults, and people in recovery. The company has earned recognition on the Forbes Fintech 50 and the Inc. 5000 list of fastest-growing companies for two consecutive years.
As a Fund Operations Associate - Custody, you will own critical daily operations for pooled trusts, working within firm daily cutoffs and a layered review process where accuracy and consistency are paramount. Your responsibilities will include:
• Prepare and reconcile daily disbursement funding ahead of morning cutoffs
• Process daily payment files and wire transfers across multiple banking partners, maintaining accurate delivery statuses
• Handle expedited and exception requests, including same-day payments, stop payments, and redeposits with clear tracking
• Review daily bank reconciliation summaries and resolve errored items
• Calculate and assess weekly fees for an assigned group of organizations
• Action stop payment and redeposit requests with banking partners and log them for tracking
• Act with urgency to resolve processing issues, escalating to internal and external stakeholders as needed
• Partner with internal teams to keep daily operations on schedule
• Identify and recommend workflow improvements that increase efficiency and reduce risk
• Support ad-hoc projects across the team
You'll work collaboratively across teams in a mission-driven environment where your work directly impacts vulnerable members of society. The majority of the team works remotely from across the US, with small offices in San Francisco and Kingston, NY, and occasional in-person team gatherings.
True Link offers competitive wages, health/dental/vision coverage, paid parental leave, 12 paid holidays annually, a professional development budget, and a generous vacation package.
REQUIREMENTS:
• 1–2 years of experience in custody, trust, investment, banking, or payments operations (ideally within a financial services firm)
• Detail-oriented and highly organized with strong ability to manage and reconcile financial data accurately and efficiently
• Familiarity with ACH, wires, and check processing; NACHA file experience is a plus
• Strong analytical problem-solving skills; proactively identify issues and work toward effective solutions
• Well-versed in fraud prevention and experience working within environments emphasizing internal controls and compliance
• Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking their output
• Effective communicator able to interact clearly and professionally with internal teams, external partners, and occasionally clients
• Deadline and process driven; able to adapt quickly to evolving priorities
• Self-motivated, take ownership of work, and value contributing to a collaborative, mission-driven team
• Sound judgment when escalating and resolving problems independently
