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Turnitin is seeking an Associate Customer Success Manager to manage a portfolio of higher education customers across Spain and France. You will be responsible for building and maintaining strong relationships with stakeholders at all levels within customer institutions—from Deans and Vice Chancellors to individual instructors—while driving customer adoption, satisfaction, retention, and long-term success.
Key responsibilities include developing and executing account plans aligned with customer goals, delivering business reviews and presentations, identifying and supporting upsell and cross-sell opportunities, and using customer insights to manage risks and identify growth opportunities. You will collaborate closely with Sales, Product, Marketing, and Solutions teams to support customer needs, capture and share customer feedback to improve products and customer experience, and generate referral opportunities to develop customer advocates. You will maintain accurate CRM records and continuously invest in your professional development.
Turnitin is a recognized innovator in global education with over 25 years of experience. The company serves over 16,000 academic institutions, publishers, and corporations across more than 185 countries with solutions including Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. The organization operates a remote-first culture with team members in over 35 countries.
Requirements:
- 1–2 years of experience in Customer Success, Account Management, or similar client-facing role, preferably in SaaS, EdTech, or education sector
- Fluency in English, Spanish, and French (mandatory; professional proficiency required in both Spanish and French)
- Right to work in the UK
- Strong interpersonal, communication, presentation, and negotiation skills with ability to articulate value to diverse higher education stakeholders
- Excellent problem-solving, time-management, and organisational skills with data-driven approach
- Experience using CRM/Customer Success platforms (e.g., Salesforce)
- Proven ability to work effectively as collaborative teammate with curiosity, accountability, and growth mindset
- Understanding of education technology landscape and institutional challenges around teaching, learning, and academic integrity
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in fast-paced environment
