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Turnitin is seeking an Associate Customer Success Manager to manage a portfolio of higher education customers across Spain and France. In this role, you will be responsible for driving customer adoption, satisfaction, retention, and long-term success while identifying and supporting upsell and cross-sell opportunities.
You will build and maintain strong relationships across customer institutions, from senior leadership (Deans, Vice Chancellors, Directors) through to individual instructors. Your key responsibilities include developing and executing account plans aligned with customer goals, delivering business reviews and presentations, using customer insights to manage risks and identify growth opportunities, and collaborating with Sales, Product, Marketing, and Solutions teams to support customer needs. You will also capture and share customer feedback to improve products and customer experience, generate referral opportunities, develop customer advocates, and maintain accurate CRM records.
Turnitin is a global education technology company with over 25 years of experience, serving over 16,000 academic institutions, publishers, and corporations across more than 185 countries. The company develops learning integrity solutions including Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Turnitin operates a remote-first culture with team members in over 35 countries and is committed to supporting educators and institutions in advancing teaching, learning, and academic integrity.
The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions. You will work in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
REQUIREMENTS:
- 1–2 years of experience in Customer Success, Account Management, or similar client-facing role, preferably in SaaS, EdTech, or education sector
- Fluency in English, Spanish, and French (mandatory; professional proficiency required in both Spanish and French)
- Right to work in the UK
- Strong interpersonal, communication, presentation, and negotiation skills with ability to articulate value to diverse higher education stakeholders
- Excellent problem-solving, time-management, and organisational skills with data-driven approach
- Experience using CRM/Customer Success platforms (e.g., Salesforce)
- Proven ability to work effectively as collaborative teammate with curiosity, accountability, and growth mindset
- Understanding of education technology landscape and institutional challenges around teaching, learning, and academic integrity
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in fast-paced environment
