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PayJoy is a mission-driven fintech company providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers and operates profitably through innovative point-of-sale financing, card offerings, and advanced machine learning and anti-fraud AI systems.
As a Fraud Operations Analyst, you will play a critical role in protecting PayJoy's platform and customers from fraudulent activities. Your responsibilities will include monitoring transaction patterns, analyzing fraud indicators, investigating suspicious activities, and collaborating with cross-functional teams to implement preventative measures. You'll work with the company's cutting-edge anti-fraud AI systems to identify emerging threats and refine detection models.
Key responsibilities include:
- Analyzing transaction data and customer behavior to identify potential fraud patterns
- Investigating flagged transactions and suspicious accounts
- Documenting findings and recommending process improvements
- Collaborating with product, engineering, and risk teams to enhance fraud prevention capabilities
- Monitoring KPIs related to fraud rates, false positives, and system performance
- Supporting the development and testing of new fraud detection rules and models
You should have strong analytical skills, attention to detail, and the ability to work with data tools and systems. Experience in fraud analysis, risk operations, or related fields is valuable. The role offers the opportunity to make a meaningful impact on financial inclusion while working with sophisticated technology in a fast-growing fintech company.
