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Clipboard Health is a marketplace connecting healthcare professionals with facilities needing staffing. Founded in 2016, the company operates at scale across Long-Term Care, Home Health, Hospitals, and related sectors, serving hundreds of thousands of workers and millions of patients. The company is profitable since 2022 and is a top Y Combinator company with over 1,000 employees.
As a Forward Deployed Operations Manager, you will own complex customer and operational problems from diagnosis through resolution. You'll work directly with enterprise customers to understand their workflows, challenges, and goals, building relationships with stakeholders from frontline operators to VP and Director-level leaders.
Key responsibilities include:
- Diagnosing problems by combining customer conversations, operational context, data, and system behavior
- Breaking ambiguous problems into clear workstreams, priorities, owners, and timelines
- Leading complex customer implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG
- Partnering closely with Product and Engineering to investigate issues, define solutions, and drive execution
- Coordinating across Product, Engineering, Operations, and customer teams to remove blockers and keep critical initiatives moving
- Managing expectations and communicating clearly when timelines, priorities, or solutions change
- Identifying recurring operational and customer problems and turning insights into product and process improvements
- Building new processes when existing ones aren't sufficient
- Occasional travel to customer sites when in-person presence will help move important problems or implementations forward
You won't have direct authority over the teams doing the work. Instead, you'll create clarity, build alignment, and keep things moving. Your job is to take a messy problem and turn it into a solved problem.
REQUIREMENTS:
- 2–6 years of experience in consulting, operations, strategy and operations, implementation, customer strategy, program management, or similar problem-solving role
- Experience working directly with customers or clients, particularly in complex or high-stakes situations
- Strong structured problem-solving skills; ability to take ambiguous problems, determine what matters, and create a path forward
- Strong analytical skills and comfort using data to investigate problems and make decisions
- Excellent communication skills and ability to work effectively with both senior executives and frontline operators
- Strong stakeholder management skills and ability to influence teams without direct authority
- Highly organized and comfortable managing multiple workstreams, priorities, and stakeholders simultaneously
- Strong sense of ownership; you care about ultimate outcomes, not just completing assigned tasks
- Curious and resourceful; comfortable learning new systems, processes, and industries quickly
- Persistent when things get messy; you don't give up when the first solution doesn't work
- Comfortable getting into the weeds; you'll need to understand operational details, systems, data, and processes
Consulting backgrounds are a particularly strong fit, especially candidates with experience working with complex clients, structuring ambiguous problems, and driving cross-functional projects. Also open to candidates from operations, implementation, product, program management, and other backgrounds with the same core skill set.
