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Salary: USD 140,000 - 180,000 / annual
Hightouch is an Agentic Marketing Platform powered by a Composable CDP that enables enterprise marketers to build and ship end-to-end campaigns with AI. The company is a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms and serves brands like Domino's, Spotify, Ramp, and Grammarly.
You will be the creative center of gravity for Hightouch's email and lifecycle marketing capabilities. Your role bridges Solutions Engineering, Product, and customer success—you'll work directly with enterprise marketing teams to translate brand guidelines into agentic workflows that produce on-brand email and lifecycle creative at scale.
Key responsibilities:
- Lead creative strategy on enterprise customer engagements, partnering with lifecycle and marketing teams to accelerate adoption of the platform through high-impact, on-brand email systems
- Set the creative bar by producing work that turns customer curiosity into conviction and proves what's possible with AI-generated email
- Drive performance through A/B testing, iteration, and building playbooks for opens, clicks, conversions, and deliverability when AI is in the loop
- Shape product direction by identifying friction points, refining workflows, and influencing model behavior based on real customer work
- Document patterns and build institutional knowledge that scales taste across customer onboarding
You'll define how leading global brands build email with AI and watch the work you direct ship to millions of inboxes.
Requirements:
- Portfolio demonstrating real lifecycle programs, email campaigns, and product launches (portfolio link required; applications without one will not be reviewed)
- Deep email design experience: hundreds of emails across lifecycle programs (onboarding, nurture, retention, win-back) with sharp opinions on layout, hierarchy, and cross-client rendering; comfort with email code and build is a plus
- Deep AI fluency: actively testing latest image and generative models, comfortable with node-based UIs, strong opinions on model selection and pushing models past defaults to achieve specific aesthetics
- Enterprise client experience: direct work with sophisticated marketing teams (in-house, agency, or consultancy); ability to navigate brand reviews, legal, and approval workflows
- Lifecycle marketing literacy: understanding the difference between award-winning design and work that drives engagement and revenue; ability to hold both standards simultaneously
- Demonstrated taste and ability to articulate why creative work succeeds
