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Revolut is a global fintech company on a mission to give people more from their money through spending, saving, investing, exchanging, and travel products. With 80+ million customers and 13,000+ employees worldwide, Revolut is scaling rapidly.
The Financial Crime Operations team is at the forefront of Revolut's efforts to keep customers and their money safe. As FinCrime Team Lead, you will manage a team of 10–15 AML Analysts, ensuring they operate at peak quality and performance. You'll be responsible for daily performance management, including 1:1s, team meetings, and performance reviews. Your role involves monitoring productivity, quality, and adherence to SLA expectations, while identifying and raising awareness of unusual performance trends.
You will take ownership of difficult problems and process improvements, challenging existing procedures for continuous improvement. You'll act as a point of contact for law enforcement agencies in ongoing criminal investigations stemming from submitted SARs (Suspicious Activity Reports). This is a hands-on leadership role where you'll use a solution-oriented approach to handle customer and agent issues, resolving them quickly and efficiently while maintaining the highest standards of compliance and trust.
Requirements:
- Fluency in English
- Excellent communication and writing skills
- 1+ years of experience managing a team of 5+ full-time employees
- Ability to work well under pressure, manage multiple projects simultaneously, and meet tight deadlines
- Strong ability to communicate positively, clearly, and effectively with internal teams, outside counsel, and regulators
- Sound judgment and demonstrated ability to build trust
