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Deblock is seeking a FinCrime Analyst to join their first line of defence in fraud prevention and financial crime compliance. This is a junior-to-mid-level position focused on reviewing, investigating, and making decisions on fraud cases while ensuring customer satisfaction and regulatory compliance.
Key Responsibilities:
- Review, investigate, and determine outcomes of fraud cases
- Escalate unusual activity and suspicious transactions to internal subject matter experts
- Operate in accordance with established policies, procedures, and relevant regulatory guidelines
- Collaborate with cross-functional teams to provide efficient support and maintain customer satisfaction
- Execute tasks with precision and attention to detail in a 24/7 operations environment
The role operates on a night shift schedule (10pm–6am) with rotating shifts, 5 days per week, as part of a 24/7/365 operation. This is an excellent opportunity to work in the fintech space during a period of rapid innovation and growth.
Requirements:
- Previous experience in Customer Support or FinCrime roles is valued
- Fluency in English (spoken and written)
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong written and verbal communication skills
- Ability to work both independently and collaboratively within a team
- Comfort with rotational night shifts and 24/7 operational demands
- Familiarity with fintech and cryptocurrency concepts and trends is a plus
