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Salary: DKK 30,000 - 30,000 / monthly
Monta powers the EV charging ecosystem, serving 300,000+ monthly users and processing millions of charge sessions. The company is fast-moving, high-bar, and AI-integrated across all functions.
As Financial Support Specialist, you'll be a foundational pillar in building Monta's new Finance Support branch. You'll be the primary voice for financial support, handling customer inquiries via email, messaging systems, and phone calls. Your responsibilities include:
- Direct customer communication with business partners, operators, and VIP customers
- Listening to and resolving customer concerns with professionalism and friendliness
- Cross-team collaboration to troubleshoot and solve financial queries
- Ticket prioritization, ensuring high-priority issues are handled promptly
- Contributing to the financial knowledge base and building support processes
- Expanding Monta's finance support foundation for future growth
You'll work with AI-powered tools including Gemini, Claude, Notion AI, and AI-assisted ticketing systems. The role requires comfort with basic Excel/Google Sheets and a willingness to learn financial setups quickly. Knowledge of payments and billing is a plus.
Monta values ownership from day one, impact-driven work, and a collaborative culture. The company offers flexible working hours (with key meeting attendance required), yearly education budget, free lunch, pension and health coverage, paid parental leave, and a warrants program. The team is talented, driven, and social—with regular movie nights, Friday bars, and pub crawls.
You must be located in Denmark and able to work from the Copenhagen office. Proficient English (spoken and written) is essential for global collaboration.
