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Salary: USD 35 - 58 / hourly
CHAOS Industries is a defense technology company founded in 2022 and backed by $1 billion in funding from top-tier investors including 8VC, Accel, and Valor Equity Partners. The company develops a multi-product portfolio powered by Coherent Distributed Networks (CDN™) that serves warfighters, commercial air operators, and border protection teams.
The Field Services Representative serves as the frontline technical representative supporting internal R&D, deployed systems, and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries' software and hardware capabilities in operational environments. You will work directly with military, government, and commercial customers to ensure mission success, thriving in ambiguous environments with strong technical aptitude and the ability to operate independently in the field.
Key Responsibilities:
• System Deployment & Fielding: Coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises, and deliveries. Support installation, configuration, integration, and fielding of company systems.
• Cross-functional Coordination: Work with logistics, engineering, and program teams to ensure successful deployments. Become the customer's most trusted tactical partner.
• Product Knowledge & Troubleshooting: Develop intimate product knowledge and be hands-on with hardware in the field. Lead basic system troubleshooting with confidence and support engineering teams in diagnosing and resolving hardware, software, networking, and system integration issues.
• Technical Support: Provide field technical support to customers, troubleshoot deployed systems, and document issues and resolutions.
The ideal candidate demonstrates exceptional planning and coordination skills, an aptitude for flawless execution, and an eagerness to apply them to tactical deployment of CHAOS Industries systems. This role sits within the Operations & Training group on the Mission team.
Requirements:
• Strong technical aptitude and ability to learn complex systems quickly
• Proficiency in Microsoft Office and communication software (Slack, Teams, Zoom)
• Active U.S. security clearance or ability to obtain one
• Willingness to travel and work in the field with customers
• Detail-oriented with strong planning and coordination skills
• Ability to work independently and thrive in ambiguous environments
Preferred Qualifications:
• Bachelor's degree in Engineering, Computer Science, Information Systems, Military Science, or related field
• Previous experience as Field Service Representative (FSR), Field Application Engineer (FAE), Systems Engineer, Solutions Engineer, or Technical Operations Engineer with hardware components
• Knowledge of radar, RF, sensor, weapons systems, defense technology, and communications
• Military background or extensive experience working with militaries
