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Formlabs is seeking a Field Service Engineer to serve as the primary technical point of contact for customers across the DACH region (Germany, Austria, Switzerland). This role involves 80%+ travel and covers the full lifecycle of customer on-site experience with 3D printing systems.
Key Responsibilities:
Installation & Customer Training: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. Conduct structured on-site training sessions teaching customers how to operate machinery, utilize software, and perform basic maintenance. Perform live product demonstrations to build customer confidence.
Break-Fix & Maintenance: Respond rapidly to customer downtime situations, traveling on short notice to perform urgent repairs. Manage a schedule of annual preventative maintenance visits, targeting 90-day service windows for warrantied customers. Diagnose electromechanical issues and achieve single-visit resolutions to minimize travel and customer downtime.
Logistics & Reporting: Execute high-volume activity across the region. Independently manage complex travel schedules (flights, trains, hotels, rental cars) and submit expenses on time. Maintain meticulous records of installations, training sessions, and repairs in Salesforce.
Formlabs builds 3D printing technology used by over 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. The company is a double unicorn backed by venture capital and operates in a rapidly-growing startup environment.
Requirements:
- Based in Munich or within 45-minute drive (highly preferred)
- Energized by travel; willing to be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware systems
- Excellent soft skills for teaching and customer interaction
- Fluency in German and English (both C1 level); ability to explain complex technical concepts clearly in both languages
- Valid driver's license required
Bonus Skills:
- Fluency in French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
