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Packsize is a fast-growth multinational technology company specializing in Right-sized Packaging On Demand® systems and software. The company is committed to eliminating excessive packaging and promoting sustainability through smart packaging solutions.
As a Field Service Engineer, you will be responsible for installing, configuring, and maintaining Packsize's automatic packaging solutions at customer facilities across the Eastern Munich region. You will serve as a technical expert and trusted advisor to customers, combining hands-on mechanical and electrical troubleshooting with strong customer service delivery.
Key Responsibilities:
- Execute on-site installation, validation, and commissioning of automatic packaging systems
- Perform hands-on troubleshooting, service, repairs, upgrades, and modifications
- Conduct start-up testing and deliver comprehensive customer training on product capabilities and maintenance
- Manage scheduling and coordinate installation project timelines with customers
- Perform routine maintenance and emergency services as needed
- Read technical drawings and documentation to diagnose and resolve issues quickly
- Manage spare parts inventory and support requests
- Document all work, including technical reports, preventative maintenance records, and project installations
- Build and maintain strong, trust-based customer relationships
- Adhere to all safety protocols and work toward defined performance KPIs
- Stay current with industry trends and market developments
You will work primarily at customer facilities within your territory, with flexibility to travel internationally as needed. Approximately 50-70% overnight travel is expected, including potential weekend and consignment shifts.
Requirements:
- Bachelor's degree in a technical field OR minimum 3 years of hands-on experience troubleshooting electrical and mechanical equipment
- Strong diagnostic and problem-solving skills with a customer-first mindset
- Proficiency with mechanical and electrical hand tools; ability to read technical schematics and wiring diagrams
- Detail-oriented and stress-resistant
- Strong communication and collaboration skills
- Flexible and adaptable to change
- Comfortable working independently with minimal supervision
- Customer service oriented with ability to manage multiple priorities
- Proficiency with Microsoft Office; experience with reporting tools or service software is a bonus
- Fluent in English and local language (spoken and written)
- Physical capability to lift 50 lbs and stand, walk, kneel, and bend for extended periods
- Valid driver's license
Nice to Have:
- Previous experience as a Resident Engineer or in a customer-facing field service role
- Familiarity with automated packaging systems or industrial automation equipment
- Basic knowledge of PLC systems and industrial sensors
- Experience with technical documentation and digital service tools
- 5+ years of hands-on experience in electro-mechanical systems
