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Dexory is developing advanced robotics and AI-powered software transforming global logistics. This Field Service Engineer role sits within the Service Operations team and combines hands-on technical expertise with international travel.
The role begins with a 3-month comprehensive training period embedded in the Production team, where you will learn the electro-mechanical assembly of Dexory's robots. Upon successful completion (subject to leadership committee approval), you will transition to Service Operations to master troubleshooting, servicing, and repair fundamentals.
Once fully trained, you will be responsible for ensuring Dexory's fleet of robots remains operational across multiple continents. This is a field-heavy role requiring frequent international travel to client sites, where you will perform on-site and off-site service, maintenance, fault diagnosis, and repairs.
Key responsibilities:
- Perform on-site and off-site service and repairs for Dexory robots and equipment
- Develop, implement, and action work instructions for service and repair tasks
- Develop and implement service plans aligned with Engineering recommendations
- Maintain product traceability records and product currency
- Ensure team compliance with quality assurance processes and contribute to continuous improvement
- Ensure team compliance with health and safety regulations
- Fulfill additional functional or administrative duties as assigned by management
The company operates by four core principles: Performance (high standards, outstanding results), Impact (big challenges, bigger results), Commitment (all in, every time), and One Team (one mission, shared success). You will work within an international, energetic culture that values attitude, humility, and character alongside technical talent.
Benefits include private healthcare (Bupa with 24/7 helpline), life insurance, income protection, pension (4% employee + 5% employer with salary exchange option), Employee Assistance Programme, 25 holidays per year, full meals onsite in Wallingford, and team events.
REQUIREMENTS:
- In excess of five years' experience in electromechanical assembly and service in a precision industry (Motorsport, Aerospace, Railway, Automotive, or similar)
- Ability for frequent travel onsite and abroad to client sites; valid passport without restrictions required
- Strong electrical and mechanical diagnostic skills
- Excellent oral and written communication skills
- Impeccable attention to detail
- Ability to work in a team and lead teams through challenging situations
- Driven to succeed in a dynamic, growing organization
- Flexible attitude to working hours and location
- Full clean UK driving license
Desirable experience:
- Business software tools (Jira, Confluence, Slack, G-Suite)
- Manufacturing software (manufacturing execution systems)
- Linux operating system
- Root cause analysis methodologies
Note: The company values the right attitude and character as much as technical talent and encourages applications even if you meet only part of the listed criteria. No relocation or visa sponsorship is available for this role.
