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Salary: USD 35 - 58 / hourly
CHAOS Industries is a defense technology company founded in 2022 and backed by $1 billion in funding from top-tier investors including 8VC, Accel, and Valor Equity Partners. The company develops multi-product defense solutions powered by Coherent Distributed Networks (CDN™) that serve warfighters, commercial air operators, and border protection teams.
The Field Operations Specialist serves as the frontline technical representative supporting internal R&D, deployed systems, and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries' software and hardware capabilities in operational environments. You will work directly with military, government, and commercial customers to ensure mission success, thriving in ambiguous environments with strong technical aptitude and the ability to operate independently in the field.
Key Responsibilities:
• System Deployment & Fielding: Coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises, and deliveries. Support installation, configuration, integration, and fielding of company systems. Cross-functionally coordinate with logistics, engineering, and program teams to ensure successful deployments.
• Product Knowledge & Troubleshooting: Develop intimate product knowledge and hands-on capability with hardware in the field with customers. Lead basic system troubleshooting with confidence and support CHAOS engineering teams in the diagnosis and resolution of hardware, software, networking, and system integration issues.
• Technical Support: Provide field technical support to customers, troubleshoot deployed systems, and serve as the customer's most trusted tactical partner. Demonstrate exceptional planning and coordination skills with an aptitude for flawless execution.
This role sits within the Operations & Training group on the Mission team and requires strong initiative to build trust, learn, drive, and deliver outcomes with flawless execution.
Requirements:
• Active U.S. security clearance or ability to obtain one (required)
• Strong technical aptitude and ability to operate independently in the field
• Proficiency in Microsoft Office and communication software (Slack, Teams, Zoom)
• Detail-oriented with exceptional planning and coordination skills
• Ability to thrive in ambiguous environments
Preferred Requirements:
• Bachelor's degree in Engineering, Computer Science, Information Systems, Military Science, or related field
• Previous experience as Field Service Representative (FSR), Field Application Engineer (FAE), Systems Engineer, Solutions Engineer, or Technical Operations Engineer with hardware components
• Knowledge of radar, RF, sensor, weapons systems, defense technology, and communications
• Military background or extensive experience working with militaries
