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Salary: USD 60,000 - 70,000 / annual
Via Transportation is building the technology backbone for modern public transit networks globally. As a Field Operations Manager, you'll lead daily on-site operations for Via's transportation services in the Denton/Frisco area, ensuring safe, reliable, and accessible service for riders and communities.
You'll own real-time operational decisions across fleet management, driver supply, compliance, and rider needs. This is a high-ownership, boots-on-the-ground role requiring 4–5 days per week onsite. Key responsibilities include:
• Running daily onsite operations to maintain service reliability and safety
• Making informed, real-time decisions about fleet, drivers, compliance, and unexpected operational issues
• Building strong relationships with drivers, addressing concerns, and ensuring they're equipped to deliver excellent service
• Translating rider and community feedback into tangible operational improvements by identifying patterns and collaborating with internal teams
• Leveraging data and technology to diagnose performance issues and implement efficiency solutions
• Acting as the operational bridge between city partners, drivers, and Via's central teams
You're operationally experienced with a background in people management, logistics, customer service, or process-oriented work. You're relationship-oriented, earning trust through clear communication and follow-through. You're hands-on and proactive, preferring to solve problems in the field. You balance tactical problem-solving with strategic thinking about long-term solutions. You're mission-driven, motivated by expanding transportation access and improving community mobility. You're based in the Denton or Frisco area and ready to be onsite 4–5 days per week.
Requirements:
• Background in people management, logistics, customer service, or process-oriented work
• Operational experience and demonstrated ability to manage teams
• Relationship-building and communication skills
• Hands-on, proactive approach to problem-solving
• Ability to balance tactical and strategic thinking
• Based in Denton or Frisco area with availability for 4–5 days per week onsite work
