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Salary: USD 65,000 - 75,000 / annual
Via is a transportation technology company that partners with 100+ cities and public transit agencies worldwide to deploy mobility solutions. As a Field Operations Manager on the Transit-as-a-Service (TaaS) Operations team, you will oversee daily operations in Atlanta while driving continuous improvement and growth of transit services.
Key Responsibilities:
- Ensure operational excellence and deliver exceptional customer experience
- Oversee in-person operations, managing early mornings and evenings as needed
- Manage driver supply and vehicle deployment to meet demand expectations
- Serve as the real-time point of contact for operational issues, implementing creative solutions
- Respond to driver feedback and live customer issues
- Collaborate with cross-functional teams to scale operational processes, systems, and tools
- Analyze metrics and KPIs to identify inefficiencies and optimize operations
This is a fully in-person position requiring 4-5 days per week onsite in Atlanta, with travel to Birmingham, AL at least twice monthly.
About Via:
Founded in 2012, Via builds AI-powered software and technology-enabled operations solutions for transportation networks including fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles. The company employs engineers, data scientists, product managers, operations specialists, marketers, and transit experts focused on modernizing public transportation systems.
Requirements:
- Socially perceptive and environmentally conscious, aligned with transportation equity and carbon reduction
- Self-starter comfortable with high responsibility
- Proven track record of end-to-end ownership, hitting KPIs and revenue goals
- Experience in project management, operational process creation/refinement, and customer service
- Multi-site management experience is a plus
- Outgoing, sociable leader with strong communication skills across diverse backgrounds
- Willing to wear multiple hats and contribute across project types
- Fluent in English; additional languages a plus
- Based in Atlanta area, able to commute 3-4 times weekly
- Team management and scheduling experience is a plus
- Comfortable with ambiguity and adaptive to changing conditions
- Experience managing multi-stakeholder projects is a plus
- Bachelor's degree is a plus
