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ONI is seeking a Field Applications Scientist to support installed customers in achieving scientific success with the ONI Nanoimager, a revolutionary microscopy platform for cellular and molecular-level imaging. This role bridges customer success, technical support, and product adoption.
Key Responsibilities:
- Provide post-installation applications training and ongoing scientific support to customers
- Troubleshoot workflow, sample acquisition, and application issues in partnership with Service and Product teams
- Drive customer adoption and utilization of ONI workflows and systems
- Conduct advanced workflow training and manage customer onboarding
- Identify at-risk customers and coordinate corrective actions with Customer Success and Service leadership
- Contribute to contract renewals by demonstrating scientific and operational value
- Identify expansion opportunities and refer them to Sales
- Develop reusable training materials, knowledge-base resources, and support documentation
- Capture customer feedback and communicate recurring needs to Product and Commercial teams
The role requires 25% travel across the UK and Europe for customer installations and on-site support.
Requirements:
- Advanced scientific degree (PhD or equivalent professional experience)
- Strong background in microscopy, imaging, or related applications
- Demonstrated experience in customer support, training, and scientific communication
- Ability to translate complex scientific concepts into practical, repeatable workflows
- Strong collaboration skills across Service, Sales, Product, and Applications teams
- Willingness to travel 25% of the time across UK and Europe
