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Fanatics Markets is a real-money prediction and trading platform that allows users to trade on outcomes across sports, entertainment, and real-world events. As a Markets Relationship Executive, you will be responsible for acquiring, onboarding, and growing high-priority customers on the platform.
You will serve as the primary point of contact and long-term relationship owner for a portfolio of valuable users. This is a high-ownership, customer-facing role that blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for your customers.
Key responsibilities include:
Customer Acquisition & Growth: Proactively source and acquire high-priority customers through direct outreach, referrals, and targeted campaigns. You will engage in high-volume outbound communication via text, phone, and messaging platforms daily. Success is measured on results, not activity. You must build trust quickly and convert interested prospects into active, engaged customers.
Onboarding & Customer Advocacy: Personally onboard new customers, ensuring they understand the platform and how to derive value from it. Educate customers on market mechanics, event opportunities, and platform features. Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication and liaising with operations teams across payments, customer support, and other functions.
Engagement & Retention: Drive ongoing engagement by reaching out at strategic moments—before, during, and after major events. Reactivate dormant customers and deepen relationships with existing high-priority users. Anticipate customer needs and proactively solve problems to deliver a premium experience.
Representation & Feedback: Represent Fanatics Markets professionally in customer conversations, events, and industry interactions. Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities.
Required qualifications: 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability. Proven ability to build relationships quickly and influence customer behavior. Comfort with persistent, high-frequency outreach and being evaluated on results.
