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Pebl is an AI-powered Global Work Platform that enables companies to hire, pay, and manage employees across 185+ countries. The company combines over a decade of compliance expertise with local market knowledge to help businesses scale globally with confidence.
You will lead Pebl's North American Account Management team, owning the post-sale customer lifecycle with a focus on retention, expansion, and long-term customer value. Reporting directly to the VP of Global Customer Growth, you'll be responsible for driving revenue growth across the existing customer base while building and developing a high-performing team of Account Managers.
Key responsibilities include:
- Leading and coaching a team of Account Managers through regular 1:1s, account reviews, and deal support
- Owning renewal outcomes, account growth, and overall customer revenue performance across the region
- Developing structured account planning to deepen customer relationships and identify expansion opportunities
- Building and maintaining senior stakeholder relationships with key accounts
- Creating a high-performance, accountable, and commercially focused team culture
- Using data to identify churn risk, expansion signals, and trends across the customer base
- Improving Sold-to-Invoice conversion and reducing friction in the post-sale process
- Ensuring disciplined CRM usage and clear account ownership
- Partnering with Marketing, Partnerships, and Operations to support customer growth initiatives
- Contributing to GTM strategy around retention, pricing, and expansion
- Supporting hiring, onboarding, and development of Account Managers
- Identifying opportunities to leverage automation and AI for efficiency and customer insights
The role may require up to 25% travel for customer meetings, team offsites, and company events.
Requirements:
- 5+ years of experience leading and scaling Account Management or post-sale teams
- Proven track record owning post-sale revenue, including renewals and account growth
- Strong commercial mindset with focus on both retention and growth
- Experience in EOR, global payroll, HR tech, or similar SaaS environments (preferred)
- Strong stakeholder management skills, both internally and externally
- Data-driven approach with ability to identify risks and opportunities early
- Passion for building and developing high-performing teams
- Comfortable operating in a fast-paced, evolving environment
