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Salary: USD 175,000 - 225,000 / annual
Accompany Health is seeking an Executive Clinical Director of Market Operations to serve as a senior clinical leader reporting directly to the Chief Medical Officer. This role holds dyad operational accountability for building, leading, and refining market-based clinical care systems across the organization.
You will directly drive high-quality clinical care, total cost of care performance, quality metrics, and exceptional employee engagement across clinical pods. Key responsibilities include:
**Care Model Execution & Systems Integration:** Drive operational execution of Accompany Health's clinical care model across all markets, translating clinical workflows into scalable operational and product-based systems. Establish standard operating procedures and clinical delivery playbooks enabling care pods to operate efficiently and consistently at scale.
**Operational & Clinical Performance Management:** In dyad partnership with the Head of Market Operations, manage cross-functional systems delivering high-touch, patient-centered care. Drive market-level performance across core value-based KPIs including patient engagement and retention, accurate and comprehensive clinical diagnosis with evidence-based treatment plans, quality measure performance (maintaining 4+ STARs across HEDIS metrics), and total medical expense reduction through proactive chronic disease management.
**Clinical People Leadership & Talent Development:** Directly manage the Core Care Model Provider Service Line, including Clinical Directors and Clinical APC Managers across markets. Provide strong leadership, mentorship, and support to frontline care delivery teams. Partner with Market Medical Directors and CMO to align clinical quality, provider engagement, and team execution. Coach clinical leadership on managing care pod panels, evaluating clinical competencies, executing coaching and remediation plans, and establishing structured career pathways.
**Strategic Leader for Clinical Innovation:** Act as a key clinical leader for strategic clinical innovation, including technology and AI enablement. Design and implement care model innovations targeted at reducing avoidable medical expense, improving quality and preventative care, ensuring appropriate diagnosis, and driving patient engagement. Serve as clinical lead for product build, workflow automation, and AI enablement. Partner with Product and Engineering to continuously test, iterate, and roll out technology-driven enhancements.
**Quality, Safety, and Culture:** Ensure adherence to evidence-based clinical guidelines, company standards, clinical policies, safety protocols, and procedures while upholding company cultural values.
**Market Implementation & Expansion:** Partner with Market Operations to lead timely and successful new payor/market implementations. Oversee clinician hiring, recruiting, and adaptation of operational systems tailored to specific market and contract requirements.
**Direct Clinical Care & On-Call Coverage:** Dedicate approximately 10% of time to direct clinical care (virtual urgent care, in-person urgent care, or overflow care). Participate in rotating on-call schedules and clinician supervision coverage as needed.
**Travel:** Variable travel approximately monthly to existing markets and/or offsite, with potential increases to support market/payor launches.
Accompany Health is a primary, behavioral, and social care provider on a mission to give patients with complex needs dignified, high-quality care. The organization walks alongside patients for their entire care journey, offering at-home and virtual care plus 24/7 support. Headquartered in Bethesda, MD, with distributed teams across the country, Accompany Health partners with innovative payors and is powered by remarkable care teams, elegant technology, and evidence-based practice.
**Requirements:**
- Master's or Doctoral degree in Nursing (Nurse Practitioner) or Physician Assistant Studies (PA-C) from an accredited program
- Current, active, and unencumbered NP or PA national certification and state licensure, with willingness and eligibility to obtain multi-state licensure
- 8+ years of clinical practice experience as an NP or PA
- 5+ years in progressive clinical leadership roles overseeing APCs, clinical managers, and multidisciplinary care teams within a value-based care (VBC) organization
- Demonstrated track record of operationalizing clinical care models and translating clinical workflows into scalable systems
- Proven accountability for key value-based performance metrics: driving patient engagement, accurate and comprehensive clinical diagnosis with appropriate treatment planning, HEDIS/STARs performance, and total medical expense (TME) / total cost of care reduction
- Demonstrated experience with dyad operational leadership models, market launches, clinician performance coaching/remediation, and panel management
- Willingness to provide direct patient care (~10%), participate in rotating on-call coverage, and travel as needed
**Preferred Qualifications:**
- Experience partnering directly with Product, Tech, and Strategic Operations teams to build, iterate, and scale tech-enabled clinical care delivery platforms and workflows
- Experience and fluency in using AI tools in clinical workflows and supporting workforce AI enablement
- Background working in high-growth, venture-backed healthcare startups or advanced home-based/hybrid primary care delivery models
- Deep clinical and operational familiarity with Medicare Advantage, Medicaid managed care, and Dual-Eligible Special Needs Plans (D-SNP)
