SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Konfio is Mexico's leading fintech company, serving over 100,000 customers with innovative financial solutions including lending, credit cards, and payments. The company empowers small and medium-sized businesses across Mexico.
As an Operations Specialist in Payments Reconciliation (Adquirencia y Conciliación), you will be responsible for reconciling, validating, and ensuring the integrity of financial and billing transactions across Konfio's acquiring and aggregation ecosystem. This includes merchants, acquirers, brands, and service providers. You will reconcile internal databases against bank statements and PROSA reports to detect and resolve discrepancies promptly. You will also manage the merchant lifecycle and drive continuous process improvement through AI implementation.
Key Responsibilities:
• Daily Reconciliation: Reconcile billing figures for 15,000+ merchants daily using PROSA, Konfio, and acquirer platforms. Analyze and validate issuer-acquirer settlements and compensations (domestic and international).
• Merchant Management & Support: Manage merchant onboarding, offboarding, and changes in ACT and AGP integration systems. Provide post-sale operational support to merchants.
• Transaction Analysis: Monitor transaction filters (suspicious, duplicate, and high-value reversals). Track discrepancies between bank deposits and POSRE. Process batch reversals with acquiring banks.
• Billing & Commissions: Reconcile acquirer commissions and Value-Added Services (Oxxo, SPEI, CIE). Reconcile billing processes with operational providers (brands, chamber, and vaults).
You will work closely with internal teams (Accounting, Treasury, Servicing) and maintain ongoing coordination with external providers and acquirers. This role offers the opportunity to scale financial integrity across thousands of merchants and participate in transforming reconciliation processes through AI integration.
Requirements:
• 1–2 years of experience in Financial Services, Banking, or Insurance sectors. Bachelor's degree in Administration or related field.
• Domain Knowledge: Mastery of payment methods, acquiring ecosystem, aggregation business (merchant onboarding, natural rates, aggregator rates), and CID clearing house exchange standards.
• Technical Tools: Advanced proficiency with PROSA portal and processes (SIA, SAC, ACT, AGP), SQL, Microsoft Office suite, and basic accounting. Knowledge of process improvement using AI tools. Intermediate English.
• Competencies: Highly analytical, proactive, and committed mindset. Strong negotiation, follow-up, attention to detail, resilience, and adaptability to change.
