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Sierra is the leading platform for customer-facing AI agents, partnering with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is headquartered in San Francisco with growing offices across North America, Europe, and Asia.
You will join the Consumer Business Services team, which focuses on bringing AI agents to the businesses that power everyday life—from CPG brands and logistics networks to real estate, facilities management, energy, and utilities. This vertical spans a wide range of industries including consumer products, commercial real estate, automotive & mobility, transportation & logistics, industrial manufacturing, and more.
In this role, you will own the end-to-end technical pre-sales process for strategic accounts. You'll learn each customer's business deeply, scope use cases, articulate business value, design and demo Sierra's platform, lead technical and architecture reviews, and serve as the trusted technical expert throughout the sales cycle. You'll coordinate with Agent Development, Product, Security, Legal, and Sierra leadership to keep everyone aligned on customer goals. You'll mentor other sales engineers, set standards for demos and pilots, and develop playbooks for strategic deals and GTM processes. You'll stay with accounts through the Agent Development handoff, launch, and expansion to new use cases, while sharing insights from your largest accounts with Product leadership to inform roadmap decisions.
You should be comfortable leveraging AI tools as a regular part of your technical sales motion—for discovery prep, solution design, demo and prototype building, and technical proposals—while owning the accuracy of everything you present to customers. You'll build deep relationships with prospect stakeholders, including C-suite executives and technical leaders, and grow accounts past initial sale by defining customer roadmaps.
REQUIREMENTS:
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Demonstrated experience leading the sales process with Strategic customers with deal sizes of $1M+ consistently
- Past experience in demo building, presenting, and working with customers or clients in the GTM function
- Strong relationship-building skills with prospect stakeholders, including C-suite executives and technical leaders
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion, with ownership of accuracy
- Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth
- Bachelor's Degree or above (bonus if in Computer Science or related field, or equivalent professional experience)
BONUS:
- Experience translating code, technical logic, and user requirements to product and engineering requirements
- Experience selling a technical AI product
