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Sierra is building an AI platform that helps businesses create better, more human customer experiences. The company is founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (18 years at Google, led Google Labs and AR/VR initiatives).
As an Enterprise Sales Engineer on the Retail team, you will own the end-to-end technical pre-sales process for Sierra's AI agents that power customer service and revenue generation for major retailers. Your responsibilities include scoping customer use cases, articulating business value, designing and demoing the platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle.
You will work cross-functionally with Sales, Product, and Agent Engineering teams to drive go-to-market strategy and continuously improve Sierra's AI agents through customer-driven product development. The retail vertical is particularly exciting: Sierra's agents help millions of shoppers daily with order tracking, returns, product discovery, personalized recommendations, cart recovery, and in-store support—driving both cost savings and revenue growth.
You should have 5-7+ years in Sales Engineering, Solutions Engineering, or customer-facing technical sales roles. You'll need strong demo-building and presentation skills, experience leading enterprise sales cycles, and the ability to translate complex technical concepts for both technical and non-technical audiences. A Bachelor's degree is required (Computer Science or related field preferred). AI experience or background in modern, highly technical industries is a strong plus.
Sierra is primarily in-person in San Francisco with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. The company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
