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Sierra is the leading platform for customer-facing AI agents, working with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is headquartered in San Francisco with growing offices across North America, Europe, and Asia.
The Consumer Business Services team partners with businesses across CPG, commercial real estate, automotive & mobility, transportation & logistics, industrial manufacturing, consumer electronics, professional services, facilities management, construction, energy, and utilities. You will work with some of the largest and most established companies in the world, helping them deploy AI agents for customer service, order tracking, account management, field service scheduling, and billing support.
In this role, you will be the primary technical partner to Sales, responsible for the end-to-end pre-sales process. You will scope customer use cases, articulate business value, design and demo Sierra's platform, lead technical and architecture reviews, and serve as the trusted technical expert throughout the sales cycle. You will move from first discovery to a working agent in days, not weeks, working across CX, IT, security, procurement, and executive stakeholders. You will mentor newer sales engineers, contribute reusable assets for your industry, and stay with accounts through Agent Development handoff, launch, and expansion to new use cases. You will go deep on your industry, patterns, and winning motions to scale your work.
Sierra is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. The company was co-founded by Bret Taylor (former co-CEO of Salesforce, CTO of Facebook, Google Maps co-creator) and Clay Bavor (18 years at Google, led Google Labs and Project Starline).
REQUIREMENTS:
- 4–6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Experience leading the sales process with large Enterprise customers with deal sizes ranging $500K–$1M
- Demonstrated experience in demo building, presenting, and working with customers in the GTM function
- Ability to build relationships with prospects, including executives and technical leaders
- Ability to connect a prospect's specific business problems to Sierra's solutions and explain them to both technical and non-technical audiences
- Ability to leverage AI tools efficiently as a regular part of your technical sales motion (discovery prep, solution design, demo and prototype building, technical proposals), with ownership of accuracy
- Experience growing accounts past initial sale
- Bachelor's degree or above; bonus if in Computer Science or related field, or equivalent professional experience
BONUS:
- Experience translating code, technical logic, and user requirements to product and engineering requirements
- Experience selling a technical AI product
