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Sierra is the leading platform for customer-facing AI agents, partnering with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is based in San Francisco with growing offices across North America, Europe, and Asia.
As an Enterprise Sales Engineer on the Consumer Business Services team, you will be the primary technical partner to sales counterparts, helping to win deals and grow customer accounts. You will own the end-to-end technical pre-sales process, from initial discovery through tailored agent design and deployment. Your responsibilities include:
- Serve as the primary technical partner to sales, helping win deals and expand customer relationships
- Move from first discovery to a working, tailored agent in days rather than weeks
- Engage with all stakeholders in the buying process: CX, IT, security, procurement, and executive sponsors
- Scope customer use cases, articulate business value, design and demo Sierra's platform, lead technical and architecture reviews, and serve as the trusted technical expert throughout the sales cycle
- Mentor newer sales engineers and create reusable assets for your industry or team
- Stay engaged post-sale through agent development handoff, launch, and expansion to new use cases
- Develop deep expertise in your industry vertical, patterns, and winning sales motions
The Consumer Business Services vertical spans CPG brands, commercial real estate, automotive & mobility, transportation & logistics, industrial manufacturing, consumer electronics, professional services, facilities management, construction, energy, and utilities — giving you breadth to build relationships across some of the world's largest and most established companies.
REQUIREMENTS:
- 4-6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Proven experience leading sales processes with large Enterprise customers on deals ranging $500K–$1M
- Demonstrated expertise in demo building, presenting, and working with customers in GTM functions
- Strong relationship-building skills with prospects, including executives and technical leaders
- Ability to connect prospect business problems to Sierra's solutions and explain them to both technical and non-technical audiences
- Proficiency leveraging AI tools as a regular part of your technical sales motion (discovery prep, solution design, demo and prototype building, technical proposals); you own the accuracy of all customer-facing materials
- Experience growing accounts beyond the initial sale
- Bachelor's degree or above (bonus if in Computer Science or related field, or equivalent professional experience)
BONUS QUALIFICATIONS:
- Experience translating code, technical logic, and user requirements to product and engineering requirements
- Prior experience selling technical AI products
