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Sierra is the leading platform for customer-facing AI agents, working with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is based in San Francisco with growing offices across North America, Europe, and Asia.
As an Enterprise Sales Engineer, you will be the primary technical partner to your Sales team, responsible for winning deals and growing customer accounts. Your responsibilities include:
- Serve as the main technical partner to Sales, helping to close deals and expand customer relationships
- Move from initial discovery to a working, tailored AI agent in days rather than weeks
- Collaborate with all stakeholders in the buying process: customer experience teams, IT, security, procurement, and executive sponsors
- Own the complete technical pre-sales process: scoping use cases, articulating business value, designing and demonstrating the platform, leading technical and architecture reviews, and serving as the trusted technical advisor throughout the sales cycle
- Mentor junior Sales Engineers and develop reusable resources for your industry vertical or team
- Maintain account relationships post-sale through Agent Development handoff, launch, and expansion into new use cases
- Develop deep expertise in your assigned industry, understand market patterns, and scale winning sales motions
You will work with enterprise customers on deals ranging from $500K to $1M+, requiring strong relationship-building skills with both technical and executive stakeholders. The role emphasizes your ability to translate complex technical concepts and business problems into clear solutions for diverse audiences.
REQUIREMENTS:
- 4-6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Proven track record leading sales processes with large Enterprise customers on deals in the $500K-$1M range
- Demonstrated experience in demo building, presenting, and working with customers in GTM functions
- Strong relationship-building skills with prospects at all levels, including executives and technical leaders
- Ability to connect prospect business problems to Sierra's solutions and communicate effectively to both technical and non-technical audiences
- Proficiency leveraging AI tools as part of your technical sales motion (discovery prep, solution design, demo building, technical proposals), with ownership of accuracy
- Experience growing accounts beyond the initial sale
- Bachelor's degree or above (Computer Science or related field preferred, or equivalent professional experience)
BONUS QUALIFICATIONS:
- Experience translating code, technical logic, and user requirements into product and engineering requirements
- Prior experience selling technical AI products
