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Sierra is a leading platform for customer-facing AI agents, partnering with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank to transform customer service and business growth. The company is headquartered in San Francisco with offices across North America, Europe, and Asia.
As an Enterprise Sales Engineer on the Consumer Business Services team, you will be the primary technical partner to sales counterparts, responsible for winning deals and growing customer accounts. You will own the end-to-end technical pre-sales process, from initial discovery through deal closure. Your responsibilities include scoping customer use cases, articulating business value, designing and demoing Sierra's platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle.
You will work directly with Sales, Product, and Agent Engineering teams to drive go-to-market strategy and continuously improve agents through customer-driven product development. The Consumer Business Services vertical spans diverse industries including consumer products, commercial real estate, automotive & mobility, transportation & logistics, industrial manufacturing, energy, utilities, facilities management, and professional services—giving you breadth to build relationships across some of the world's largest established companies.
Key responsibilities include partnering with sales to close deals, moving from discovery to a working agent in days rather than weeks, designing tailored solutions for prospects and existing customers, and going deep on industry patterns and winning motions to scale your work.
REQUIREMENTS:
- 3-4+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Experience leading sales processes with Enterprise customers on deals ranging $200-$500k
- Demonstrated experience in demo building, presenting, and working with customers in GTM functions
- Strong relationship-building skills with prospects, including executives and technical leaders
- Ability to connect prospect business problems to Sierra's solutions and explain them to both technical and non-technical audiences
- Proficiency leveraging AI tools as part of your technical sales motion (discovery prep, solution design, demo building, technical proposals), with ownership of accuracy
- Track record of managing high volumes of concurrent deals without compromising quality, comfortable switching between sub-industries and use cases
- Bachelor's degree or above (bonus if in Computer Science or related field, or equivalent professional experience)
BONUS QUALIFICATIONS:
- Experience translating code, technical logic, and user requirements to product and engineering requirements
- Experience selling technical AI products
