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Sierra is the leading platform for customer-facing AI agents, serving major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is headquartered in San Francisco with growing offices across North America, Europe, and Asia. Founded by Bret Taylor (former co-CEO of Salesforce, CTO of Facebook, Google Maps co-creator) and Clay Bavor (18-year Google veteran who led Google Labs and Project Starline), Sierra is transforming how enterprises serve customers with AI.
In this Enterprise Sales Engineer role based in Singapore, you will be a GTM technical expert responsible for designing and demonstrating Sierra's Agent product to enterprise customers. You will serve as a technical leader in early-stage customer conversations, understanding and anticipating their needs while offering tailored solutions. Your responsibilities include:
- Designing and delivering compelling product demos that showcase Sierra's AI agent capabilities
- Answering technical questions and providing solutions aligned with customer requirements
- Working cross-functionally with Sales, Product, and Agent Engineering teams to drive GTM strategy and improve products through customer feedback
- Leading and supporting customers through the sales process, from initial conversations through enterprise deals
- Translating customer business problems into technical solutions that resonate with both technical and non-technical stakeholders
- Building relationships with executives and technical leaders at prospective customers
You will be part of a values-driven culture emphasizing Trust, Customer Obsession, Craftsmanship, Intensity, and Family balance. The company is primarily in-person based in San Francisco with a growing Asia presence.
REQUIREMENTS:
- 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Demonstrated experience in demo building, presenting, and working with customers in GTM functions
- Proven ability to build relationships with potential customers, including executives and technical leaders
- Experience leading the sales process with Enterprise customers
- Ability to connect prospect business problems to Sierra's solutions and explain them to technical and non-technical audiences
- Bachelor's degree or above (bonus if in Computer Science or related field, or equivalent professional experience)
BONUS QUALIFICATIONS:
- AI-related experience or experience in similarly modern, highly technical industries
- Experience translating code, technical logic, and user requirements into product and engineering requirements
