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Salary: USD 93,500 - 113,500 / annual
Qualtrics is seeking an Enterprise Sales Representative to lead the acceleration of Experience Management (XM) solutions within the healthcare provider vertical across the Western US territory. This is a strategic individual contributor role focused on the healthcare provider industry—a high-priority vertical where Qualtrics aims to drive adoption of XM platforms among leading health systems, hospitals, and clinics.
You will serve as the strategic relationship manager for assigned healthcare provider accounts, responsible for both retaining existing revenue and driving new logo acquisition and expansion within your territory. Your success will depend on orchestrating cross-functional teams (Industry Scientists, Engineers, Operations Experts) to structure and close complex deals, while maintaining deep relationships at the C-suite level.
Key responsibilities include:
- Strategic Relationship Management: Serve as the overall strategic account manager, retaining existing client revenue through outstanding relationships at all organizational levels, especially C-suite.
- Acquire & Expand: Identify growth opportunities within clients and territories by analyzing needs and market trends. Drive revenue growth through new strategic logos and expansion within existing Provider accounts.
- Present & Propose: Prepare and deliver compelling sales presentations and product demonstrations. Create detailed, tailored sales proposals for healthcare clients.
- Complex Negotiation: Navigate procurement, legal, and security landscapes typical of healthcare to negotiate favorable terms.
- Cross-Functional Partnership: Work with Client Success, Implementation, and Advisory teams to fulfill client value propositions and address concerns.
- Product Mastery: Maintain comprehensive understanding of the entire product portfolio, competitive positioning, and healthcare use cases. Participate in required training and workshops.
- CRM Administration: Maintain accurate Salesforce records of all sales activities and client interactions.
- Operational Rigor: Utilize sales methodologies (MEDDIC/MEDDPICC) to forecast accurately, build a sustainable 4x pipeline, and deliver consistently on quota for new and expansion business.
- Vertical Fluency: Move beyond features to align XM with critical C-level healthcare initiatives such as improving patient experience (HCAHPS), reducing care team burnout, and optimizing clinical and operational effectiveness.
Qualtrics operates a hybrid work model: three days per week in office (Mondays, Thursdays, plus one leader-selected day), with flexibility to work remotely the remainder of the week.
Requirements:
- 5+ years of enterprise closing sales experience
- Full-cycle Enterprise SaaS sales experience with familiarity of MEDDIC/MEDDPICC methodologies and CRM hygiene
- Understanding of unique opportunities and challenges within the healthcare provider space
- Excellent interpersonal, communication, listening, and presentation skills
- Strong relationship-building and organizational capabilities
- Results-driven with solid working knowledge of strategic planning, execution, and business development
- Bachelor's degree or higher
- SaaS solutions experience highly preferred
