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Salary: USD 180,000 - 240,000 / annual
Notion is seeking an Enterprise Outcomes Architect to drive customer adoption, value realization, and renewal outcomes for a portfolio of named accounts. You'll be the primary partner helping customers turn AI ambitions into working systems within Notion, with a focus on flat, at-risk, or customers needing stronger paths to measurable impact.
In this role, you'll own workflow adoption and value delivery for your book of business, partnering closely with Solutions Consultants on account strategy, expansion qualification, and planning. You'll define and maintain mutual success plans that guide customers through AI transformation, conduct use-case consultations to identify new workflow opportunities, and facilitate business reviews demonstrating ROI to executive stakeholders.
You'll contribute directly to net revenue retention through predictable renewals and expansion pipeline development. You'll identify opportunities to engage professional services for complex implementations and partner with the Services team to ensure successful outcomes. Your responsibilities include learning Notion's product and the broader AI ecosystem deeply, helping customers navigate new ways of working, and building durable systems.
Required qualifications include 7+ years driving customer adoption, value realization, renewals, or expansion in B2B software. You need strong customer-facing discovery instincts, technical fluency to co-design and troubleshoot Notion workspaces, and commercial awareness to partner on renewal risk and expansion potential. You should be capable of designing workflows that drive usage-based consumption and connecting adoption patterns to measurable outcomes. Strong program and stakeholder management skills are essential, along with agency, urgency, and customer empathy.
Nice-to-have experience includes customer success, solutions consulting, implementation, or technical account management in productivity/collaboration software; experience with flat or at-risk renewal accounts; shared account ownership models; and designing repeatable customer programs and playbooks.
