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Freshpaint is a privacy-first data platform helping healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). The company sits between customers' websites/apps and third-party tools, automatically detecting and controlling sensitive data before it's shared. Backed by Y Combinator and Intel Capital, Freshpaint has raised tens of millions to build privacy infrastructure for healthcare's digital transformation.
As an Enterprise Implementation Engineer, you will own one of the first touchpoints in the customer lifecycle: getting Freshpaint live on customers' websites and applications. You'll manage a portfolio of 20–30 clients representing $2–4MM in ARR, turning customer requirements into clear implementation plans, guiding technical setup and validation, and building trust through disciplined execution.
Key responsibilities include:
- Manage end-to-end technical implementation and onboarding for assigned customers, driving adoption of all available product features
- Maintain high NPS scores for both implementation and account satisfaction
- Validate implementation behavior against agreed requirements and expected data flows
- Develop deep expertise in healthcare data privacy and educate customers on compliance and business value
- Serve as trusted technical advisor to customer champions and executives, translating technical concepts for diverse audiences (marketers, engineers, C-level)
- Advocate for customers internally across Product, Support, Engineering, Marketing, and Partnerships
- Identify expansion opportunities and work with Account Management to drive incremental value
- Contribute to process improvement, playbooks, and team scaling initiatives
- Occasional travel to customer sites and industry events
Requirements:
- 3–4 years of experience in Customer Success Engineering, Solutions Consulting, Solutions Architecture, or similar client-facing role
- Clear understanding of web technologies, analytics, and front-end development
- Working proficiency with tag management platforms (Google Tag Manager)
- Working proficiency with HTML, CSS, and JavaScript
- Experience implementing, onboarding, supporting, and troubleshooting platform configurations
- Strong ability to align technical concepts with business capabilities and present to diverse stakeholders
- Exceptional oral and written communication skills with cross-functional collaboration ability
- Demonstrated ability to work independently and manage multiple tasks in a distributed team
- Deep commitment to customer success with diplomacy and poise under pressure
Nice to haves: Customer data/marketing tech experience, SQL, front-end/server-side API integration, analytics tools (Looker, Tableau, Snowflake, Redshift), demand-side platforms (The Trade Desk, StackAdapt), healthcare marketing or data privacy domain expertise, prior healthcare industry experience.
