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Salary: USD 120,000 - 200,000 / annual
Edge is building the modern stack for commodity risk management by combining AI-driven market intelligence with embedded financial products. The company has raised $9M from leading technology investors and works directly with some of the largest enterprises in the food and agriculture supply chain.
In this role, you will own the customer relationship end-to-end for Fortune 100 enterprises across the global commodity supply chain. You will work with procurement leaders, risk managers, and trading desks managing hundreds of millions in exposure. You serve as the primary point of contact and thought partner to senior stakeholders including procurement heads, CFOs, Chief Risk Officers, and traders.
Key responsibilities include:
- Own the full customer journey from pilot kickoff through conversion, renewal, and expansion
- Watch account health continuously, flag risks early, and surface growth opportunities across business lines
- Run discovery that goes beyond stated requirements to understand how work actually gets done, then translate findings into product requirements
- Drive pilot success by setting clear milestones, running structured check-ins, tracking usage, and proactively resolving friction
- Lead the operational work of getting Edge embedded inside customer environments, including data access, integrations, and change management
- Build playbooks and automations that make future deployments easier and improve customer experience
- Represent Edge at customer sites, industry conferences, and executive briefings across the US
- Channel what you hear from customers directly into product and engineering priorities
This is a hybrid product, customer success, and go-to-market role in one seat. You will sit with customers in the morning and help shape what gets built in the afternoon. You'll work directly with C-suite stakeholders and trading desks managing hundreds of millions in commodity exposure at Fortune 100 companies, at the forefront of a category being built in real time.
Requirements:
- 3 to 5 years in a customer-facing role in enterprise SaaS or fintech, OR a commodity trading, risk, or procurement role on the operator side, OR a client-facing role in consulting, banking, or private equity
- Ability to earn trust through relationship building, follow-through, and solving customer problems
- Comfortable turning messy customer problems into clear product requirements that engineers can build; ability to prototype solutions yourself
- Strong prioritization skills under load and high ambiguity
- Proactive mindset; prepared and self-directed
- Excellent communication skills; ability to explain value propositions in terms that resonate with different audiences
- Comfortable interpreting quantitative data and translating customer needs into clear requirements
- Curiosity about commodity markets and financial risk; prior exposure to finance or commodities preferred but not required
- Ability to move fast while maintaining professional standards in a 0-to-1 environment
- NYC-based; fully in-person when not traveling (5 days/week)
