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Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company was founded in 2017 and is headquartered in London with offices across Europe and the US. Following a Series E funding round of $200 million, the company is valued at $4 billion with total funding exceeding $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, and GV.
As an Enterprise Customer Success Manager based in Munich, you will report to the Director of Customer Success for the DACH region and drive Synthesia's growth by building strong relationships with enterprise clients and ensuring their success with the platform. You will be responsible for educating clients on AI-powered video creation, working closely with the sales team to create seamless onboarding experiences, and managing a book of business with clear KPIs.
Key responsibilities include: managing enterprise client relationships and retention; coordinating regular check-ins with clients and senior stakeholders to assess health and identify growth opportunities; ensuring clients understand and realize ROI from Synthesia products; proactively identifying risks and opportunities; and light video editing using the Synthesia platform. You will engage in business-level and technical conversations across multiple organizational levels, including C-suite executives.
You should have customer-facing experience in Customer Success Management, Account Management, Technical Account Management, or Implementation, ideally in B2B SaaS. You must have a track record managing books of business, KPIs, risk management, and forecasting. Strong relationship-building skills and the ability to establish trusted advisor status with enterprise clients are essential. German language fluency is required for this Munich-based role.
Synthesia offers competitive salary plus stock options, 25 days annual leave, private medical insurance including mental health support, paid parental leave (16 weeks primary, 5 weeks secondary), pension contributions, and significant career growth opportunities in a fast-growing, market-defining company.
