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Salary: USD 102,000 - 110,000 / annual
Datadog is seeking an Enterprise Customer Success Manager to drive product adoption and build strategic relationships with their largest customers. In this role, you'll act as a trusted advisor to enterprise clients, orchestrating cross-functional teams internally to understand customer goals and translate them into clear value narratives around Datadog's observability platform.
Key responsibilities include:
- Serving as a strategic partner to enterprise customers, engaging executive, technical, and business stakeholders to align on objectives
- Building and maintaining executive relationships with C-level contacts (CTOs, VPs of Engineering) to deliver outcome-driven value stories
- Leading quarterly business reviews (QBRs) and strategic reviews to demonstrate impact and define next initiatives
- Analyzing adoption and usage data to quantify value delivered, identify gaps, and recommend growth opportunities
- Owning the onboarding process for new enterprise customers
- Collaborating cross-functionally with Account Executives, Solutions Engineers, Technical Account Managers, Product, and Support teams
You'll manage a portfolio of large enterprise accounts, primarily Fortune 1000 companies and global brands. The role requires 3+ years of customer success or account management experience in B2B SaaS, strong communication skills, and the ability to translate technical concepts for diverse audiences. Travel to customer sites as needed is expected. Datadog operates as a hybrid workplace, valuing office culture while supporting work-life balance.
