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Salary: USD 90,000 - 120,000 / annual
Datadog is seeking an Enterprise Customer Success Manager to drive product adoption and build strategic relationships with its largest customers. You will act as a trusted advisor, orchestrating cross-functional teams to understand customer goals and translate them into clear value narratives around Datadog's observability and security platform.
Key responsibilities include:
- Serve as a strategic partner to enterprise customers, engaging executive, technical, and business stakeholders to align on objectives and demonstrate measurable business outcomes
- Build and maintain executive relationships through outcome-driven value stories that connect Datadog use cases to business results
- Lead quarterly business reviews (QBRs) and strategic reviews to demonstrate impact, align priorities, and identify next-step initiatives
- Analyze adoption and usage trends to quantify delivered value, extract insights from datasets, identify gaps, and make financially grounded commercial recommendations
- Own and project-manage the onboarding process for new customers
- Collaborate cross-functionally with Account Executives, Solutions Engineers, Technical Account Managers, Product, Support, and Enablement teams to ensure consistent value delivery
- Position Datadog as a critical platform enabling reliability, efficiency, and informed decision-making
- Travel for customer onsite visits and events as required
Datadog operates as a hybrid workplace, valuing office culture for collaboration and creativity while supporting work-life harmony.
Requirements:
- 3+ years in a Customer Success or Account Management role
- Experience managing a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledge of working with Fortune 1000 companies and global brands across industries
- Strong communication skills with exceptional attention to detail; ability to engage CTOs, VPs of Engineering, and DevOps professionals
- Experience in B2B tech or SaaS companies
- Demonstrated understanding of observability and security platforms
- Ability to travel for customer onsite visits and events
- Fluent in written and spoken English
