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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations to harness IoT data from physical operations—agriculture, construction, field services, transportation, and manufacturing—to develop actionable insights and improve safety, efficiency, and sustainability.
As an Enterprise Customer Success Manager, you will be the strategic partner for Samsara's top customers post-implementation. You'll work closely with enterprise clients to understand their fleet operations and unique challenges, advising on platform customization and becoming their long-term trusted advisor.
Key responsibilities include:
- Ensuring customers maximize safety, efficiency, and sustainability outcomes with the IoT platform
- Composing joint success plans with customers, defining objectives, metrics, and timelines
- Orchestrating executive business reviews with customer decision-makers and Samsara leadership
- Conducting workshops to understand customer operations and recommend workflow optimizations
- Deeply understanding Samsara's platform capabilities across diverse verticals (field services, utilities, long-haul transportation, school buses, etc.)
- Mentoring wider Customer Success and Support teams
- Championing Samsara's cultural principles as the company scales globally
You will operate cross-functionally, connecting Sales, Support, Sales Engineering, and Product teams, giving you exposure to multiple aspects of a hyper-growth public company. The role requires up to 20% travel to customer sites in Germany, the Netherlands, and the United Kingdom, including occasional overnight stays.
This is a remote position for candidates based in Germany. You should thrive at solving complex problems, excel at relationship building with both customers and internal stakeholders, and demonstrate strong priority management and emotional intelligence. The role offers significant autonomy and career development opportunities within a scaling organization.
