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Juicebox is a rapidly growing AI SaaS company on a mission to help teams win the talent war by powering recruiting and hiring workflows. The company is on track for $100M ARR with 20%+ monthly growth, backed by Sequoia Capital, DST Global, and other top-tier investors. Customers include Ramp, Notion, leading AI labs, and 5,000+ organizations ranging from early-stage startups to Fortune 500 companies.
In this role, you will own a portfolio of enterprise customers and drive measurable outcomes across the full customer lifecycle—onboarding, adoption, expansion, and renewal. You'll serve as a trusted advisor and AI workflow expert, helping talent leaders realize value quickly and navigate AI-native workflows. Your responsibilities include leading customer success plans, driving adoption, owning commercial conversations (renewals, pricing negotiations, complex buying processes), identifying and closing expansion opportunities, building multi-threaded relationships with key stakeholders, leading ROI discussions and QBRs, and helping define and scale the Customer Success playbook as the organization grows.
Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. You'll work with a diverse customer base—from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a product-led growth (PLG) business, customers often start small and scale quickly, so you'll manage onboarding, expansion, and renewal motions simultaneously. You'll work alongside a low-ego, collaborative team and report directly to a VP of CS with world-class experience from Gong, Slack, and Zendesk.
Requirements:
- 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with demonstrated ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts
- Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers
- Track record of exceeding commercial goals and driving customer growth
- Ability to manage multiple customer conversations and priorities simultaneously
- Builder mindset and comfort operating in ambiguity before a playbook exists
- Executive presence and confidence engaging senior stakeholders
- Experience in SaaS, consulting, HR tech, or talent tech (recruiting industry experience is a plus, not required)
