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Juicebox is a rapidly growing AI SaaS company on a mission to help teams win the talent war by powering their hiring processes. The company is on track to $100M ARR with 20%+ monthly growth and has raised over $116M from top-tier investors including Sequoia Capital, DST Global, and Y Combinator.
As an Enterprise Customer Success Manager, you will own a portfolio of high-value customers and drive measurable outcomes across the full customer lifecycle—onboarding, adoption, expansion, and renewal. You'll serve as a trusted advisor and AI workflow expert to customers ranging from enterprise talent teams to startup founders, staffing firms, and VC talent partners.
Key responsibilities include:
- Owning customer portfolios and driving outcomes across onboarding, adoption, expansion, and renewal
- Leading customer success plans, aligning on key metrics, and ensuring talent leaders realize value quickly
- Driving adoption of AI-native workflows, guiding change management, and helping customers reach their "aha" moment
- Owning commercial conversations including renewals, pricing negotiations, and complex buying processes
- Identifying and closing expansion opportunities across teams, stakeholders, and product offerings
- Building multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers
- Leading ROI discussions and QBRs that demonstrate impact and strengthen partnerships
- Contributing to defining and improving the Customer Success playbook by identifying gaps and scaling best practices
You'll work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk, alongside a low-ego, collaborative team. As a PLG business, customers start small and scale quickly, so you'll often manage onboarding, expansion, and renewal motions simultaneously.
REQUIREMENTS:
- 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts
- Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers
- Track record of exceeding commercial goals and driving customer growth
- Ability to manage multiple customer conversations and priorities simultaneously
- Builder mindset and comfort operating in ambiguity before a playbook exists
- Executive presence and confidence engaging senior stakeholders
- Experience in SaaS, consulting, HR tech, or talent tech (recruiting industry experience is a plus, not a requirement)
