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Datadog is seeking an Enterprise Customer Success Manager to drive product adoption and build strategic relationships with the company's largest customers in Indonesia. In this role, you will partner with Account Executives and Solution Engineering teams to onboard new enterprise customers, ensure successful platform adoption, and identify expansion opportunities within existing accounts.
You will own the customer onboarding process, becoming a trusted advisor who aligns technical and business objectives with Datadog's observability and security platform offerings. Key responsibilities include monitoring usage trends to identify renewal risks and growth opportunities, managing a portfolio of enterprise accounts, and collaborating cross-functionally with sales, support, enablement, product, finance, and legal teams.
Your day-to-day work involves proactive relationship management with C-level executives (CTOs, VPs of Engineering) and DevOps professionals, conducting customer onsite visits, and providing direct support to Indonesian customers. You'll leverage your understanding of observability and security platforms to help Fortune 1000 companies and global brands optimize their technology investments.
Datadog operates as a hybrid workplace, valuing office culture while enabling work-life harmony. The company is the leading observability and security platform trusted by Fortune 500 companies and high-growth AI leaders, providing unified visibility across technology stacks to manage complexity at scale.
