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Datadog is seeking an Enterprise Customer Success Manager to drive product adoption and growth with our largest strategic customers in Indonesia. You will proactively manage a portfolio of enterprise accounts, partnering with Account Executives and Solution Engineering teams to ensure successful onboarding, training, and ongoing adoption of Datadog's observability and security platform.
Key responsibilities include:
- Partner with sales and engineering teams to onboard and train enterprise customers, driving product adoption across their organizations
- Build and maintain strong relationships with key stakeholders to achieve customer loyalty and advocacy
- Own the customer onboarding process and project management for new enterprise accounts
- Serve as a trusted advisor, helping customers align their technical and business objectives with Datadog's platform capabilities
- Monitor usage trends and customer health metrics to identify renewal risks and growth opportunities
- Collaborate cross-functionally with internal teams including sales, support, product, enablement, finance, and legal
- Travel to customer sites for onboarding, training, and strategic business reviews as needed
You bring 3+ years of customer success, account management, or similar customer-facing experience in B2B SaaS or tech. You have demonstrated success managing large enterprise accounts and working with Fortune 1000 companies. You're a strong communicator who can engage effectively with technical stakeholders (CTOs, VPs of Engineering, DevOps teams) and business leaders. Experience with observability, monitoring, or security platforms is valuable. Fluency in English is required; proficiency in Bahasa Indonesia is highly desirable for direct customer support in the region. You're willing to travel for customer engagement and events.
