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Salary: USD 150,000 - 180,000 / annual
AgentSync is modernizing insurance infrastructure by building compliance software that connects the insurance industry to power growth, increase efficiency, and reduce risk. The Enterprise Customer Success Manager will own the post-sales customer experience for approximately 30 of AgentSync's most strategic, high-value accounts.
In this role, you will command the full customer lifecycle, driving measurable value, adoption, and expansion. You'll cultivate deep, trusted relationships across all levels of customer organizations—from end-users and champions to C-suite decision-makers. Key responsibilities include leading quarterly business reviews and executive conversations that tie product adoption to business impact, confidently managing escalations with minimal management support, and driving internal accountability across cross-functional teams (Product, Professional Services, Sales, Support).
You'll take a proactive, anticipatory approach to customer engagement, developing comprehensive plans that serve as the backbone for partnerships. You'll grow your insurance and compliance expertise to provide credible strategic guidance on process improvements, become an expert in AgentSync's full product suite, and influence product and marketing strategy by championing the customer voice. You'll also contribute to building a world-class Customer Success function by creating best practices, tools, and playbooks, and travel to meet with customers for onsite executive business reviews.
This is a high-visibility, high-value role with significant trust, responsibility, and autonomy from day one. You'll work in a fast-moving, early-stage environment where everyone is expected to bring full capability to their work, including leveraging AI tools to improve quality and speed.
REQUIREMENTS:
- 10+ years of enterprise B2B SaaS experience in Customer Success
- 5+ years managing top-tier enterprise/strategic accounts (company's largest and most complex customers)
- Proven ability to navigate executive-level conversations with VP+ stakeholders in industries such as insurance, financial services, compliance, or legal
- Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams
- Strong ownership mentality; take full responsibility for outcomes and hold customers and internal teams accountable
- Natural influencer who can drive cross-functional alignment without formal authority
- Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders
- Problem-solver with high emotional intelligence; comfortable with both tactical details and strategic alignment
- Actively using AI tools to improve work quality and speed; can articulate specific ways you've integrated them into your workflow
- Proactive, resourceful, and resilient; able to thrive in ambiguity while consistently delivering results
- Salesforce experience is a plus
