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Harvey is an AI platform transforming legal and professional services by combining frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company has achieved strong product-market fit with 2400+ customers across 70+ countries and is scaling rapidly with world-class investor backing.
As an Enterprise Customer Success Manager, you will serve as a trusted advisor to top enterprises and leading law firms, guiding them through their journey with Harvey and ensuring they derive maximum value from the AI solutions. You'll be responsible for strategic implementation, leading the integration of Harvey into client workflows to ensure seamless adoption and optimal use of AI capabilities.
Key responsibilities include training and enabling end users to adopt Harvey as a mission-critical product, serving as the primary contact for clients with a consultative and prescriptive approach. You'll manage success metrics by leveraging adoption rates, utilization metrics, and KPIs to drive strategies that ensure client satisfaction and strong ROI. You'll monitor customer health using analytics and feedback to maintain satisfaction and identify renewal and expansion opportunities.
You'll act as a thought partner delivering superior customer experience, encourage user and stakeholder engagement to transform them into Harvey advocates, and relay client insights back to internal teams to aid continuous product and service improvement. Travel to customer offices and company locations may be required.
Ideal candidates bring experienced backgrounds in asset management, banking, financial services, or strategic customer success/account management, with exposure to legal (big law) or top-tier management consulting. You should have direct experience managing large-scale technology projects, excellent communication and strategic planning skills, and the ability to influence stakeholders at various levels. Results-driven, ruthlessly prioritizing competing tasks and demanding customers, you're a committed team player with a collaborative, proactive team-first mentality.
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
